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FAQ

Imibuzo ebuzwa qho

Ngaba ufuna uncedo? Qiniseka ukuba undwendwela iiforam zethu zenkxaso ukuze ufumane iimpendulo kwimibuzo yakho!

1.Kutheni ufuna isithuthi sokuthutha impahla? Uyazi njani ukuba uyasidinga?

Ishishini lokungenisa nokuthumela impahla kwamanye amazwe liyinxalenye ebalulekileyo yorhwebo lwamazwe ngamazwe. Kumashishini afuna ukwandisa ishishini lawo kunye nempembelelo, ukuthunyelwa kwempahla kwamanye amazwe kunokubonelela ngokulula okukhulu. Iimpahla ezithunyelwa kwamanye amazwe zikhonkco phakathi kwabangenisi kunye nabathumela impahla kwamanye amazwe ukuze kube lula ukuthutha impahla kuwo omabini amacala.

Ngaphandle koko, ukuba uza ku-odola iimveliso kwiifektri nakubaboneleli abangaboneleli ngeenkonzo zokuthumela impahla, ukufumana umntu oza kuthumela impahla kungaba lolona khetho lulungileyo kuwe.

Kwaye ukuba awunawo amava ekungeniseni impahla, kufuneka umntu othumela impahla ukuze akubonise indlela yokungenisa impahla.

Ngoko ke, yekela imisebenzi yobungcali kwiingcali.

2. Ngaba kukho ukuthunyelwa okuncinci okufunekayo?

Singabonelela ngezisombululo ezahlukeneyo zezothutho nezothutho, ezifana nolwandle, umoya, i-express kunye noololiwe. Iindlela ezahlukeneyo zokuthumela zineemfuno ezahlukeneyo ze-MOQ kwiimpahla.
I-MOQ yokuthutha ngolwandle yi-1CBM, kwaye ukuba ingaphantsi kwe-1CBM, iya kuhlawuliswa njenge-1CBM.
Ubungakanani obuncinci beodolo yokuthutha ngenqwelomoya yi-45KG, kwaye ubungakanani obuncinci beodolo kwamanye amazwe yi-100KG.
I-MOQ yokuhanjiswa ngokukhawuleza yi-0.5KG, kwaye iyamkeleka ukuthumela iimpahla okanye amaxwebhu.

3. Ngaba abathuthi bempahla banokunceda xa abathengi bengafuni ukujongana nenkqubo yokungenisa impahla?

Ewe. Njengabathuthi bempahla, siza kulungiselela zonke iinkqubo zokungenisa impahla kubathengi, kuquka ukuqhagamshelana nabathumeli bempahla kwamanye amazwe, ukwenza amaxwebhu, ukulayisha nokukhupha impahla, ukuthutha, ukucoca impahla yerhafu kunye nokuhambisa impahla njl.njl., ukunceda abathengi bagqibezele ishishini labo lokungenisa impahla ngokutyibilikayo, ngokukhuselekileyo nangokufanelekileyo.

4. Luhlobo luni lwamaxwebhu oluza kucelwa ngumthumeli wempahla ukuze andincede ndihambise imveliso yam emnyango nomnyango?

Iimfuneko zokususwa kwempahla kwilizwe ngalinye zahlukile. Ngokwesiqhelo, amaxwebhu asisiseko okususwa kwempahla kwizibuko apho uya khona afuna i-bill of weading, uluhlu lokupakisha kunye ne-invoyisi ukuze kususwe impahla kwi-customs.
Amanye amazwe akwafuna ukwenza izatifikethi ezithile ukuze aqinisekise ukuba amatyala agqityiwe, nto leyo enokunciphisa okanye ikhulule iirhafu zerhafu. Umzekelo, i-Australia kufuneka ifake isicelo seSatifikethi saseTshayina-e-Australia. Amazwe akuMbindi nakuMzantsi Melika kufuneka enze iFROM F. Amazwe akuMzantsi-mpuma we-Asia ngokubanzi kufuneka enze iFROM E.

5. Ndingayilandelela njani impahla yam xa iza kufika okanye iphi ngexesha lokuthutha impahla?

Nokuba sithunyelwa ngolwandle, ngomoya okanye ngokukhawuleza, singajonga ulwazi lokudluliselwa kwempahla nangaliphi na ixesha.
Ngokuphathelele ukuthunyelwa kwempahla elwandle, ungajonga ngqo ulwazi kwiwebhusayithi esemthethweni yenkampani yokuthumela impahla ngenombolo yebhili yomthwalo okanye inombolo yesikhongozeli.
Uthutho lweenqwelo moya lunenombolo yebhili yendlela yomoya, kwaye ungajonga imeko yothutho lwempahla ngqo kwiwebhusayithi esemthethweni yenkampani yeenqwelo moya.
Ukuze uhambise impahla ngokukhawuleza nge-DHL/UPS/FEDEX, ungajonga imeko yeempahla ngexesha langempela kwiwebhusayithi yazo esemthethweni ngenombolo yokulandelela ngokukhawuleza.
Siyazi ukuba uxakekile ngeshishini lakho, kwaye abasebenzi bethu baza kuhlaziya iziphumo zokulandelela ukuthunyelwa ukuze wonge ixesha.

6. Kuthekani ukuba ndinabathengisi abaninzi?

Inkonzo yokuqokelelwa kwempahla yokugcina impahla yaseSenghor Logistics inokusombulula iingxaki zakho. Inkampani yethu inendlu yokugcina impahla yobungcali kufutshane neYantian Port, egubungela indawo ye-18,000 square metres. Sikwanazo neendawo zokugcina impahla ezisebenzisanayo kufutshane namazibuko amakhulu kulo lonke elaseTshayina, ezikunika indawo yokugcina impahla ekhuselekileyo necwangcisiweyo, kwaye zikuncede ukuqokelela iimpahla zababoneleli bakho uze uzihambise ngokufanayo. Oku kukongela ixesha nemali, kwaye abathengi abaninzi bayayithanda inkonzo yethu.

7. Ndikholelwa ukuba iimveliso zam zizinto ezikhethekileyo, ungakwazi ukuzilungisa?

Ewe. Impahla ekhethekileyo ibhekisa kwimpahla efuna ukuphathwa ngendlela ekhethekileyo ngenxa yobukhulu, ubunzima, ubuthathaka okanye ingozi. Oku kungabandakanya izinto ezinkulu kakhulu, impahla ebolayo, izinto eziyingozi kunye nempahla enexabiso eliphezulu. I-Senghor Logistics ineqela elizinikeleyo elinoxanduva lokuthutha impahla ekhethekileyo.

Siyazi kakuhle iinkqubo zokuthumela kunye neemfuno zamaxwebhu olu hlobo lwemveliso. Ngaphezu koko, sijongene nokuthunyelwa kwamanye amazwe kweemveliso ezininzi ezikhethekileyo kunye neempahla eziyingozi, ezifana nezinto zokuthambisa, ipolishi yeenzipho, icuba le-elektroniki kunye nezinye iimpahla ezithatha ixesha elide. Okokugqibela, sikwafuna intsebenziswano yababoneleli kunye nabathumeli, kwaye inkqubo yethu iya kuba lula.

8. Ungayifumana njani ikowuteshini ekhawulezayo nechanekileyo?

Kulula kakhulu, nceda uthumele iinkcukacha ezininzi kangangoko unako kwifomu engezantsi:

1) Igama leempahla zakho (okanye ubhale uluhlu lokupakisha)
2) Ubungakanani bemithwalo (ubude, ububanzi kunye nokuphakama)
3) Ubunzima bemithwalo
4) Apho umthengisi ekhona, singakunceda ujonge indawo yokugcina impahla ekufutshane, izibuko okanye isikhululo seenqwelo-moya.
5) Ukuba ufuna ukuhanjiswa kwindlu ngendlu, nceda unikeze idilesi ethile kunye nekhowudi yeposi ukuze sikwazi ukubala iindleko zokuthumela.
6) Kungcono ukuba unomhla othile apho iimpahla ziya kufumaneka khona.
7) Ukuba iimpahla zakho zinombane, zinobunewunewu, zingumgubo, zilulwelo, njl.njl., nceda usazise.

Okulandelayo, iingcali zethu zezothutho ziya kukunika iindlela ezintathu zezothutho onokukhetha kuzo ngokweemfuno zakho. Yiza unxibelelane nathi!

Bhala umyalezo wakho apha uze uwuthumele kuthi